Going beyond translation

Challenge

A busy NHS Trust, representing the diverse communities of neighbouring London Boroughs has seen demand for translated communications rise exponentially.
Translation is about more than simply converting words from one language into another. Patient-facing communications need to be accurate, accessible, professional and aligned with the Trust’s established branding.

Traditionally, language service providers are not expected to design or recreate branded documents. However, the Trust needed a language partner capable of understanding the wider requirement and delivering a finished product that could be used immediately.
With more than six years of partnership behind them, the Team Manager knew they could turn to Silent Sounds Communications for a solution.

Solution

Silent Sounds Communications went beyond the traditional translation brief, developing tailored solutions designed around the Trust’s specific requirements.
Rather than providing translated text alone, our team creates professionally formatted, branded documents that mirror the original communication.

For personalised patient letters, the translated document is prepared in advance, with only the patient’s name or reference number needing to be added retrospectively. This provides a practical, efficient solution while supporting GDPR requirements and ensuring sensitive patient information is handled appropriately.
The team also produces beautifully branded translated posters, maintaining the look, feel and professionalism of the original materials across multiple languages.

Results

Working in tandem with the Trust, we support their language needs enabling inclusive communications for its communities.

• Years of trusted partnership

• Tailored translation solutions designed around the Trust’s operational needs

• Professionally branded patient letters and patient information documents ready for use GDPR-conscious processes for adding patient-specific information retrospectively

• High-quality translated posters that retain the Trust’s branding and visual identity

• Fast turnaround for time-sensitive communications

• A reliable service that supports one of the busiest NHS Trust environments in the UK

Conclusion

Silent Sounds has become more than a language service provider (LSP). We have built a relationship based on trust, responsiveness and a genuine understanding of the pressures facing NHS teams.

What our client says

“Silent Sounds’ service goes from strength to strength. After working together for more than six years, the relationship we have built is incredibly important to me and my team. Their understanding of our requirements, responsiveness and willingness to go above and beyond gives us confidence that we can rely on them to find the right solution, even when our needs are complex. Thank you to the whole Silent Sounds team for your continued support.” Spokesperson at London hospital.

At Silent Sounds, we deliver communication that is accurate, accessible, on brand and ready to use while providing the flexibility and personal service our clients need.
For our client, that means a language partner who understands the brief, finds solutions to complex requirements and consistently goes above and beyond the expected service.

Are you looking to partner with a highly revered language services provider in the UK?

Contact our friendly team today! info@silent-sounds.co.uk

Articles of interest:

The difference between translators and interpreters

Cultural translation versus literal translation