Interpreting and Translation Services

I am extremely impressed by the services provided by Silent Sounds Communications Ltd. for our Deaf Patients. The Trust has only recently started to use Silent Sounds as a backup service but on every occasion that we have called on them over the past 2 weeks they have proved to be reliable and professional. We are extremely grateful to Silent Sounds as their prompt response to our short notice request has meant that our patients have not had their appointments cancelled or disrupted. For example, a request was made after 5.30pm for a 9.00am appointment the following morning and yes, the booking was fulfilled. Excellent Service!

Pat, UCLH NHS Trust

This is to confirm that Silent Sounds has been providing Whittington Health with a support face to face interpreting service since 2012. We have found their services responsive and adequate to our needs. They have shown us flexibility and adaptability which is crucial to the services delivered in the Trust. Our interaction with their employees have always been courteous and positive. Overall we are very pleased with the support that Silent Sounds provides to this Trust.

Yolanda, Whittington Health

I wanted to take a few minutes to thank you for all your assistance on Monday 25th April 2016. It was good to meet you and witness your sign language interpretation whilst I was talking to Mr K. I. I met Mr K. I. during the afternoon and he was so pleased and said thank you. Your services have made a huge difference to his overall demeanour and wellbeing.

Ismeta, Asylum help

Silent Sounds’ are an amazing company and an absolute pleasure to work with. They are flexible, and make every effort to ensure the client is comfortable and relaxed. All interpreters are professional and always on time. Response times are quick and it is a pleasure to work with them.

Stacey, Nottinghill Housing

 Silent Sounds has been providing interpreter service to Brent CCG for a number of years. The service provided is well managed with the provision of high quality, appropriately qualified interpreters across a very wide range of languages. The service is highly responsive to managing emergency requests, going the extra mile to ensure requirements are met. Reporting is detailed and where requested responsive to meeting evolving needs and requirements. Overall Silent Sounds provides an excellent, value for money offering.

Alan, Brent CCG

Our Trust has received an excellent service from Silent Sounds. We find any communications with them straight forward with regards to bookings interpreters. The service is very efficient. Face to Face interpreting works well and some patients will tend to like specific interpreters and will request those individuals for future appointments, which we believe shows the quality and standard of their interpreters to be excellent. Punctuality of interpreters is excellent.

Sarah, RNOH NHS Trust

Silent Sounds Communications Ltd have been providing an interpreting service, including Deaf, spoken and translation services, to London North West Healthcare NHS Trust for a number of years and we have always found them to be extremely reliable and a pleasure to work with. They are an agency that will go the extra mile when it comes to providing a service, especially when dealing with short notice/emergency and rare language requests. Their staff and interpreters are always professional, courteous and continually demonstrate a considerate and flexible attitude towards patient care. We value their professional advice and expertise and would not hesitate in recommending them to other organisations.

Abdi, LNWH NHS Trust

Silent Sounds has always provide us with a level of service that is “above the call of duty”, their team are always friendly, reliable and above all professional, our patients really appreciate the service provided. Silent Sounds provides us with interpreters for outpatients and surgical procedure appointments, and our patients often request the same interpreter for their next appointment.

Dee, Moorfields Eye Hospital NHS Trust

I have been working with Tamami, a Japanese interpreter, since late January on regular basis on late Monday evenings from 7-8pm with one of my clients in my service. Tamami was professional in every single appointment; she was always on time and was able to help build a very positive and helpful rapport between her myself and my client. She has a very friendly approach and has been a big part of my client’s recovery. I cannot thank her enough for all her time and support, she is an absolute star and I wish her all the best with everything!

Conor Campbell

Thank you and your team for the quality of service provided. We sincerely appreciate your efficient, gracious service, the detail and accountability demonstrated on each booking and the way you conduct business as a whole. We are always impressed with your commitment covering short notice requests in a timely manner.

Abdi Yussuf, Language Services Manager, NW University Healthcare NHS Trust

I just wanted to drop a quick email to show my gratitude towards Arabic interpreter that I had booked today.
She went above and beyond for the call today and helped me out in a difficult situation and handled it all very well and was very professional. I wouldn’t have been able to handle the situation without her. She did additional calls and went over the time to help out the situation.
She really is an asset to your service and cannot thank her enough for all her help today.

Crystal Tweddle