InterpretCart case study

100 mobile InterpretCart iPad trolleys are ‘rolled-out’ across three hospital sites, offering a quicker, more cost-effective service currently used by 40,000 patients a year.

Challenge

London hospitals serves some of the most linguistically diverse communities in the UK. To deliver truly inclusive patient care, the Trust needed to tackle significant communication barriers caused by limited access to professional interpreting and translation services. This was especially urgent across busy hospital sites where quick, accurate communication can be vital for clinical decision-making, informed consent, and equitable healthcare outcomes.

The Trust partnered with Silent Sounds Communications to roll out 100 mobile InterpretCart trolleys across three hospital locations.

Results

Since deployment, the Trust has significantly improved access to interpreting and translation services across a broad spectrum of spoken languages and British Sign Language needs – directly at the bedside, in outpatient areas, and throughout clinical departments. Clinicians can now quickly bridge language gaps using real-time video interpreting, reducing delays, improving patient experience and enhancing clinical communication. Senior leadership also benefits from data analytics dashboards that report on usage patterns, frequency by language, appointment types, and cost breakdowns, enabling smarter commissioning decisions and service planning.

Conclusion

What our client says:

“We’ve never had teams respond so enthusiastically to a new solution. Silent Sounds’ successful rollout of InterpretCart seamlessly bridges language barriers, enhances productivity across our clinical and administrative teams, and consistently delivers reliable support exactly when it’s needed. It’s transforming how we provide care.

“Moving from face-to-face interpreting to video interpreting through InterpretCart has delivered significant cost savings for our hospital, while ensuring patients can access professional interpreting support quickly and efficiently at the point of care.”

Are you looking to partner with a trusted language service provider which offers a plethora of language services solutions including on demand video interpreting via the mobile IntrepretCarts?

Contact us today! info@silent-sounds.co.uk